If there are any issues with your order such as damage upon arrival, or the shipment of an incorrect item, please be sure to contact us within 48 hours of receipt of your order. and we will work quickly to make things right for you.
Items may be exchanged or returned for store credit within 30 days of receipt, in new, unused condition with the original tags and packaging new and intact. Return shipping for exchange is at the expense of the customer. All earrings are final sale due to health and hygiene issues.
Customized and custom made to order jewelry is not returnable for exchange or store credit, Should you have any issues with your custom jewelry, please contact us immediately and we will work with you to resolve your issues. We want you to adore your jewelry and will work hard to make things perfect!
Please package your items carefully, and return to:
142 Richmond St
For all returns from outside of Canada, please ship returns via the Postal System in a parcel clearly marked Return Of Merchandise. All courier parcels will be refused due to brokerage fees. Parcels returned without the marking RETURN OF MERCHANDISE will be charged a $10 fee to cover postal service brokerage fees.